Friday, 16 March 2012

Belmore Court & Motel is an All Star!!!!

Belmore Court & Motel Named One of Constant Contact’s 2011 All Stars

Belmore Court & Motel recognised for achieving exemplary marketing results

ENNISKILLEN— 16 March 2012 Belmore Court & Motel, a AA 4 Star Guest Accommodation with 60 bedrooms in Fermanagh has received the 2011 All Star Award from Constant Contact®, Inc. (NASDAQ: CTCT), the trusted marketing advisor to more than half a million small organisations worldwide. Each year, a select group of Constant Contact customers are honoured with the All Star Award for their exemplary marketing results. Belmore Court & Motel’s results ranked among the top 10% of Constant Contact’s customer base.

Situated in the centre of Enniskillen town at the gateway to the Fermanagh lakes and North West coastline, the Belmore Court & Motel is the perfect place to stay when in Enniskillen.

Offering a comprehensive range of accommodation to suit all needs. The Belmore Court & Motel, Enniskillen is unique, successfully combining the Motel, a distinctive terrace of houses, and the splendor of the new Belmore Court.

The Belmore Court & Motel are happy to be recognised by Constant Contact for achieving strong marketing results. Constant Contact’s tools have helped us in the following specific ways to better manage customer/ constituent relationships and engagement. Consider explaining why customer/ constituent engagement is important to you, and how you are planning to leverage Constant Contact to develop these relationships in the year ahead. This follows last year’s triumph in the DANI awards.

Constant Contact customers using any combination of the company’s Email Marketing, Event Marketing and Online Survey tools are eligible for this award. Constant Contact looked at the following criteria to select this year’s All Stars:

·      Frequency of campaigns, events and surveys

·      Open, bounce and click-through rates

·      Event registration rates

·      Survey completion rates

·      Use of social features

·      Use of mailing list sign-up tools

“There is nothing we like more than to see our customers finding success. It’s the reason Constant Contact was founded and it’s a thrill to see the fantastic results that our All Stars are achieving,” said Gail Goodman, CEO of Constant Contact. “This group is really leading the charge when it comes to delivering relevant, engaging content that drives real business results. We salute this year’s All Stars for their success, and are honoured to have played a part in their achievements.”

About Belmore Court & Motel
Belmore Court & Motel is an awarding winnign accommodation base in Enniskillen, Co. Fermanagh. The 4 Star NITB & AA Guest Accommodation has recently achieved Housekeeping Team of the Year, Investors in People – Bronze, Green Tourism Business Scheme – Silver and the NITB Welcome to Excellence Gold Award. Owned and managed by Terry McCartney they work closely with their Online Partners, Bookassist and Constant Contact.

About Constant Contact, Inc.

Constant Contact is revolutionising the success formula for small organisations through affordable, easy-to-use Engagement MarketingTM tools that help create and grow customer relationships. More than half a million small businesses, nonprofits, and associations worldwide rely on Constant Contact to drive ongoing customer dialogues through email marketing, social media marketing, event marketing and online surveys. All Constant Contact products come with unrivalled KnowHow, education and free coaching with a personal touch, including award-winning customer support. 

Constant Contact and the Constant Contact Logo are registered trademarks of Constant Contact, Inc. All Constant Contact product names and other brand names mentioned herein are trademarks or registered trademarks of Constant Contact, Inc. All other company and product names may be trademarks or service marks of their respective owners.


Media Contact:

Terry McCartney

Belmore Court & Motel

Tempo Road


Co. Fermanagh

BT74 6HX

028 6632 6633

Monday, 5 March 2012

Reception make the Final - Again!

The finalists have just been announced for the 2012 Northern Ireland Hotels Federation Hotel & Guesthouse Reception Team of the Year.

For the second year in a row the Belmore Court & Motel Reception Team have made it through; last year they were honoured to be runners up. The Team currently consists of Michelle, Una, Lena and Angie - with Rachel and Arlene both off on maternity.

The Reception Team of the Year award recognises the everyday running of a Hotel/Guesthouse with an extensive application process firstly followed up by mystery shoppers carrying out two telephone calls, asking the Receptionist on duty how they would deal with different senario's that they may be faced with.  This is then followed by a mystery shopper who makes their reservation like any other guest checking in and checking out this is all measured in a scoring format.

Comment cards received and indeed TripAdvisor reports of the Belmore Court & Motel nearly always mention the reception team and how friendly all the staff are. It is another great achievement for the reception team that they have been shortlisted again in 2012.

The competition features a number of mystery shopper both telephoning and staying at our property as well as a couple of caller identifying themselves at the time of the call and then asking questions about the property. Other finalists include
City Hotel Derry
Everglades Hotel
Malone Lodge Hotel and Apts
Radisson Blu Hotel Belfast
Roe Park Resort
Slieve Donard Resort & Spa

There were no other properties in Fermanagh or Tyrone that made is through to the final. Each property will receive two free tickets to the Gala Ball & Awards Night in the Best Western White Horse Hotel. A mystery shopping report will be sent to all entrants in the team category after the completion of the competition - this will help us continue to improve the service we offer to our guests.

The event is sponsored by Avvio, Northern Ireland Tourist Board, Life and Appletiser.